Privacy Policy

Last Updated: July 14, 2026

At Dilify ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

• Full name

• Email address

• Mobile phone number

• Shipping and billing address

• Payment information (processed securely by our payment partners)

• Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referral source

• General location information

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our products, services, and website

• Personalize your shopping experience

• Detect and prevent fraud or unauthorized transactions

• Comply with legal obligations

• Send promotional emails or offers (only where permitted by law or with your consent, where required)

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Keep items in your shopping cart

• Remember your preferences

• Analyze website traffic and performance

• Improve website functionality

• Deliver a smoother shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

Third-Party Services

We may share limited information with trusted third-party service providers that help us operate our business, including:

• Payment gateways

• Shipping and logistics partners

• Website hosting providers

• Analytics providers

• Marketing and advertising platforms

• Customer support tools

These service providers are authorized to use your information only as necessary to perform services on our behalf and are expected to protect your information appropriately.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Payment Information

We do not store your complete debit card, credit card, UPI, or net banking details on our servers. Payments are processed securely through trusted third-party payment providers that use industry-standard security measures.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Meet legal, tax, accounting, and regulatory requirements

• Resolve disputes and enforce our policies

Customer Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, where applicable

• Withdraw consent for marketing communications

• Request information about how your data is processed

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised "Last Updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our Contact Us page.

We will make reasonable efforts to respond to your inquiry as promptly as possible.