Shipping Policy

Last Updated: July 14, 2026

At Dilify, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.

Shipping Methods

We work with trusted courier partners to ensure reliable delivery across India. Depending on your location, your order may be shipped through one of our logistics partners.

Available shipping options may include:

• Standard Shipping

• Express Shipping (where available)

Shipping options and estimated delivery times will be displayed during checkout whenever applicable.

Delivery Timeframes

Estimated delivery times are:

• Metro Cities: 2–5 business days

• Other Cities and Towns: 3–7 business days

• Remote Locations: 5–10 business days

These delivery estimates begin after your order has been processed and dispatched.

Please note that actual delivery times may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the products in your order.

From time to time, Dilify may offer:

• Free shipping on eligible orders

• Promotional shipping discounts

• Special shipping offers during sales or campaigns

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation by email or SMS (where available) containing:

• Your tracking number

• Courier partner details

• A tracking link (if provided by the courier)

Tracking information may take up to 24 hours after dispatch to become active.

Delivery Issues and Delays

If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team with your order number.

If a package is returned to us because of:

• An incorrect or incomplete shipping address

• Multiple failed delivery attempts

• Refusal to accept the package

We may contact you to arrange re-shipment. Additional shipping charges may apply.

If your package appears to be lost in transit, we will work with the courier partner to investigate the issue and provide an appropriate resolution.

International Shipping

At this time, Dilify primarily ships within India.

If international shipping becomes available in the future, shipping charges, delivery timelines, customs duties, import taxes, and other applicable fees will be communicated during checkout.

Customers are responsible for any customs duties, import taxes, or local charges imposed by their country's authorities unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and other delivery details are accurate before placing your order.

Dilify is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact our customer support team using the contact details available on our Contact Us page. Please include your order number so we can assist you as quickly as possible.