Return & Refund Policy

Last Updated: July 14, 2026

At Dilify, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if your item meets all of the following conditions:

• The return request is made within 7 days of receiving your order.

• The product is unused, unworn, and in its original condition.

• The item is returned with its original packaging, tags, and accessories (if applicable).

• A valid proof of purchase or order number is provided.

Items that do not meet these conditions may not be eligible for a return.

Return Timeframe

Returns must be requested within 7 days of the delivery date. Requests made after this period may not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable, unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for products that are:

• Damaged during delivery

• Defective

• Incorrect items received

If you would like to exchange an item, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

To help us resolve your request quickly, please include:

• Your order number

• Clear photos or a short video showing the issue

• A brief description of the problem

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Products showing signs of use or damage caused after delivery

• Items without original packaging or missing accessories

• Gift cards (if applicable)

• Clearance, final sale, or promotional items (unless defective)

• Personal care or hygiene products that have been opened (if applicable)

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, Dilify will cover the return shipping cost.

• If the return is for any other eligible reason (such as a change of mind), the customer is responsible for the return shipping charges.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions or would like to request a return or refund, please contact our customer support team through the contact details provided on our Contact Us page. Please include your order number to help us assist you faster.