Terms of service

Terms of Service

Last Updated: July 14, 2026

Welcome to Dilify ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Account Terms

  • You may be required to create an account to access certain features of our website.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • You agree to provide accurate, current, and complete information and to update it whenever necessary.

  • We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

2. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

  • Applicable taxes and shipping charges will be displayed during checkout where applicable.

  • We reserve the right to change product prices, offers, or discounts at any time without prior notice.

  • Payment must be completed using one of our accepted payment methods before an order is processed, except where Cash on Delivery (COD) is offered.

  • If a payment is declined or fails, your order may be cancelled.

3. Product Descriptions

  • We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

  • Product images are for illustrative purposes and actual products may vary slightly due to lighting, screen settings, manufacturing updates, or packaging changes.

  • We do not guarantee that all product descriptions, images, or other content are completely error-free.

  • If we discover an error in product information or pricing, we reserve the right to correct it and, where appropriate, cancel or modify affected orders after notifying you.

4. Order Acceptance

  • Placing an order on our website is an offer to purchase the selected products.

  • Your order is confirmed only after it has been accepted by us and you receive an order confirmation.

  • We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud, pricing errors, stock unavailability, or misuse of promotional offers.

  • If an order is cancelled after payment has been received, the amount paid will be refunded to the original payment method in accordance with our Refund Policy.

5. Shipping and Delivery

  • We strive to dispatch and deliver orders within the estimated delivery timeframe shown at checkout.

  • Delivery timelines are estimates only and may be affected by factors beyond our reasonable control, including courier delays, weather conditions, public holidays, or other unforeseen events.

  • Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional charges resulting from incorrect or incomplete delivery details.

  • Risk in the products passes to you upon successful delivery.

6. Returns and Refunds

  • Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

  • Products must satisfy the eligibility requirements stated in the Return & Refund Policy to qualify for a return, exchange, or refund.

  • Approved refunds will be processed within the applicable timeframe specified in the Return & Refund Policy.

7. Prohibited Uses

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Violate any applicable law or regulation.

  • Interfere with or disrupt the operation or security of the website.

  • Upload viruses, malware, or other harmful code.

  • Attempt unauthorized access to our systems, servers, or customer accounts.

  • Copy, reproduce, scrape, distribute, or commercially exploit any content from our website without our prior written permission.

  • Use our website in any manner that may damage our reputation or interfere with other users' access.

8. Intellectual Property

All content available on the website, including text, graphics, logos, images, product listings, website design, and other materials, is owned by or licensed to Dilify and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Dilify shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

  • Our total liability for any claim relating to a product or order shall not exceed the amount paid by you for that product or order.

  • Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded under applicable law, including consumer protection laws.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may revise these Terms of Service from time to time. Updated versions will be published on this page with the revised "Last Updated" date. Continued use of the website after changes become effective constitutes your acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any transaction with Dilify shall be subject to the exclusive jurisdiction of the competent courts in the location where Dilify's principal place of business is situated in India, unless otherwise required by applicable law.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us through the contact details provided on our Contact Us page. We will make reasonable efforts to respond to your inquiry promptly.